How we collect, use, and protect your personal information.
Body Corporate Strata Group (operated by Myecho Investments Pty Ltd, ABN: 32 551 869 417) is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and store personal information gathered through this website and in the course of providing our Owners Corporation management services.
We may collect personal information through the following channels:
Website forms — When you submit a quote request, contact enquiry, or feedback form, we collect the details you provide including your name, email address, phone number, property address, and any additional information you choose to include.
StrataPort portal — Our lot owner portal (StrataPort) collects and stores information related to Owners Corporation administration, including correspondence, financial records, and property documentation.
Cookies and analytics — Our website uses cookies and analytics tools to collect anonymous usage data, as described in the Cookies & Tracking section below.
Personal information collected through this website is used for the following purposes:
• Responding to your enquiries and requests for quotes
• Providing Owners Corporation management services
• Communicating with lot owners, committee members, and stakeholders
• Processing insurance claims and renewals
• Preparing financial statements, budgets, and disclosure documents
• Meeting our legal and regulatory obligations
• Improving our services and website experience
Our website uses the following third-party services that may collect or process your data. Each service operates under its own privacy policy:
Cloudflare — Our website is hosted on Cloudflare Pages and protected by Cloudflare’s content delivery network (CDN) and security services, including DDoS protection and SSL encryption.
Cloudflare Turnstile — We use Cloudflare Turnstile on our contact, quote request, and feedback forms to protect against spam and automated submissions. Turnstile processes limited interaction data to verify genuine visitors.
Formspree — Form submissions on this website are processed through Formspree, a third-party form handling service. Information submitted via our forms is transmitted to Formspree for delivery to our team.
Google Analytics (GA4) — We use Google Analytics to collect anonymous website usage statistics, including pages visited, time on site, and device/browser information. This data is anonymised and used solely to improve our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
StrataPort — Our lot owner portal is operated by StrataPort. Information within StrataPort is used for Owners Corporation administration and is accessible only to authorised users (lot owners, committee members, and their appointed manager).
Our website uses the following types of cookies:
Essential cookies — Required for the website and Cloudflare security services to function correctly. These cannot be disabled.
Analytics cookies — Used by Google Analytics (GA4) to collect anonymous usage statistics. These cookies do not identify you personally.
We do not use advertising cookies or tracking pixels on this website.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website is served exclusively over HTTPS (SSL/TLS encryption) via Cloudflare, and form submissions are processed through secure, encrypted channels.
Personal information submitted through website forms is retained only for as long as necessary to respond to your enquiry or fulfil the purpose for which it was collected. Owners Corporation records are retained in accordance with legislative requirements under the Owners Corporations Act 2006.
Under the Australian Privacy Principles, you have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (where we are not required by law to retain it)
• Opt out of receiving marketing communications
• Lodge a complaint if you believe we have breached the APPs
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to lodge a privacy complaint, please contact us:
Phone: (03) 7020 6300
Address: 384 Keilor Road, Niddrie VIC 3042
If you are not satisfied with our response to a privacy complaint, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).
Last updated: April 2026