Body Corporate Strata Group are proud of the efforts our Managers dedicate to meet the expectations of the many Owners Corporations we manage. Here are just a few comments that we have received from Owners.
Karyn, Owners Corporation - Kensington.
During the 14 years I have owned a strata-titled property in Kensington, the Owners Corporation has had at least five different managers from three different management companies. In my experience, Body Corporate Strata Group have been the best by far - our manager is in a league of her own. Prompt and super-reliable in responding to enquiries; efficient at running meetings; pro-active in following up owners' concerns; and simply lovely to deal with. I recommend her and the company highly as an Owners Corporation Manager.....
Alison, Owners Corporation - Ascot Vale.
We came to Body Corporate Strata Group (BCSG) after an unsatisfactory relationship with our prior Owners Corporation manager.
We had an on-going issue with a unit holder and their tenant. BCSG were supportive in the action we took and proactive by resolving the issue.
All maintenance issues are dealt with in a timely manner and resolved. BCSG are also receptive to any complaints about current suppliers and happily source quotes from alternatives for our committee to consider.
Our latest AGM was completed within the hour despite many lengthy discussion about our budget and garden upkeep. It was conducted efficiently by our manager who either knew the answer or provided the required documentation soon after the meeting.
We've had no issue with the management fees charged.
Basically, BCSG knows what they're doing (know the property management game), gets issues resolved as quickly as the committee makes its decision or the issue is brought to their attention and most importantly.....they answer the phone when you call.......
Tracey, Tenant - Essendon
We are tenants at a property in Essendon that Body Corporate Strata Group are managers.
I must compliment your company on the way you manage and maintain the building. You do an excellent job as a Body Corporate and it's good to live in a clean, well maintained environment.
It is apparent that she deals with a wide range of people, as she is fair, honest, and patient with her clients regardless of their situation or their demeanour towards her. I have noticed this first hand at several AGM's. I have actively referred Body Corporate Strata Group following the excellence in managing our properties to others and they have also been very satisfied with our manager and the company........
Natalia, Owners Corporation Chair - Windsor
Body Corporate Strata Group have been looking after our apartment building since it was built four years ago and we couldn't be happier. Especially with the professional, prompt and dynamic manager. No matter is too big or too small for her. She is open and capable and that means we can put forward proposals and she will always offer immediate advice or action. We have peace of mind knowing the team at Body Corporate Strata Group are looking after us and our best interests........
Leith Doody - OC Chairman, Sails - Inverloch
In 2015 BCSG became the Manager of the Owners' Corporation for Sails, at Inverloch Victoria, a complex of 13 Units with extensive common grounds.
BCSG, ably led our manager providing an exemplary and personalised service, for a reasonable fee, including:
- providing professional and accurate advice on relevant complex legal issues
- liaising and mediating with Owners and their Agents, as and where appropriate
- collecting quarterly fees
- chasing up slow payers
- managing the trust account
- checking and paying insurances, GST, gas, gardener, caretaker, plumber, window cleaner, painter, electrician and other relevant service providers
- submitting government forms and documents in a correct and timely manner
- preparing annual accounts
- acting as Secretary to the Owners' Corporation
- attending the AGM
Considering the above I have no hesitation in recommending BCSG as ideal managers of the Owners' Corporation for potential groups of unit holders..........
Nick & Nicole, Owners - Hawthorn
We would sincerely like to thank our manager & the team at Hawthorn for your fantastic efforts to help re-instate our investment property. This experience was a roller coaster ride & within a day of potentially losing our sale we were able to rise to the challenge.
We will certainly recommend Body Corporate Strata Group's services to others & all the very best for the future.........
Scott - Body Corporate Chairperson - Hawthorn
I would like to take this opportunity to express my thanks for the personal and professional services provided by our manager and the team at Body Corporate Strata Group, Glen Iris. As Chair of a Body Corporate I truly appreciate the work you and your team perform on our behalf that makes our job so much easier.........
Peter - Chairperson - Kalimna Terraces - Lorne
I would like to take this opportunity to thank the Owners Corporation for their assistance and guidance in the management of Kalimna Terraces. Our manager has always responded to our requests promptly and information has been provided in a timely and professional fashion........
Mary-Anne - Chairperson - Hawthorn
I am involved in 3 Body Corporates and have many horror stories - but none with my Hawthorn property managed by BCSG. They are prompt, intelligent, friendly, helpful and has a great memory for the details of our property. I could not ask for more - immediate payment of any costs I incur, resolving problems within the day I raise them, and just treating me like a friend whilst remaining professional at all times with a wealth of knowledge and resources……..
Luke - Chairperson - StKilda
As the chairperson of the Committee I have the delight in dealing with Body Corporate Strata Group on a regular basis. I would like to express my thanks for the timely professional services they provide. I tend to send a lot of emails out of business hours and to our managers credit responds to them all first thing in the morning which makes my role as chairperson very easy as we had a very difficult situation we needed to manage over the past few years. Thanks again.....
Vivienne - Chairperson - Balwyn
I wish to submit the following testimonial. Vivienne - OC Chairman Balwyn I would like to thank Sian Van Pletzen for her excellent work in managing our property. She is always accessible to answer enquiries and unfailingly helpful with suggestions and assistance with any problems. Her work is very much appreciated